Zendesk

Action: Create a ticket

appKey: zendesk
actionKey: createTicket

Action Inputs

The following parameters are available when configuring this action:

descriptionrequiredstring
The value of the description field for this ticket.
assigneestring
The id of the agent currently assigned to the ticket.
collaboratorsarray
The ids of users currently CC'ed on the ticket.
dueAtstring
If this is a ticket of type task it can have a due date. Due date format uses ISO 8601 format.
prioritystring
The priority of the ticket. Allowed values are urgent| high| normal| low.
statusstring
The state of the ticket. Accepted values are new| open| pending| hold| solved| closed.
subjectstring
The value of the subject field for this ticket.
typestring
The type of the ticket. Allowed values are problem| incident| question| task.